Frequently Asked Questions

MOST POPULAR HELP TOPICS

ONLINE ORDERING

ONLINE SERVICES

FIRST TIME VISITOR

CUSTOMER SERVICE

 FPV Drone Learning Resources

GetFPV works with many industry leaders in learning and growing FPV drone experiences, below is a shortlist of sites we host internally and partners with:

GetFPV.com does utilize Javascript & requires Cookies to be enabled to complete a transaction. For more information on how to manage your cookies click here.

 EMAILS FROM GetFPV.COM

GetFPV.com will on occasion send out emails regarding upcoming sales and events. We also send an email announcing new products, which is usually done bi-weekly.

Click here to subscribe or unsubscribe.

We want to communicate with you only if you want to hear from us, or if we need to inform you about your order. When you make a purchase, we will send you emails regarding your order and, from time to time, may also need to contact you via telephone or traditional mail.

We may also send emails regarding order confirmation, shipping notification, or that there was a problem with your order. It is important that you enter a valid email address when you order so that we may properly communicate with you. At no time will we add your email address to our email list, unless we have your permission to do so.

MAY I CANCEL OR CHANGE MY ORDER AFTER IT IS SUBMITTED?

GetFPV begins processing your order immediately, therefore, it may not be possible to cancel the order. Requests for cancellations may be conducted by phone or email only. To request the status of your order, please call our Customer Care Center at 941-444-0021 during business hours Monday – Friday 11am to 6pm Eastern.

We apologize but order details including items, address changes, and credit card information may not be changed or modified after they are submitted. A new replacement order must be submitted to correct any customer or order information that is in error. Please contact Customer Care to assist you with your request.

 WHAT FORMS OF PAYMENT DOES GetFPV.COM ACCEPT FOR ONLINE PURCHASES?

We currently accept the following forms of payment for online purchases:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Amazon Pay
  • PayPal

We are unable to accept cash, checks, and credit vouchers for online purchases. GetFPV.com does not require that your billing address is within the Continental U.S., Alaska, Hawaii, US Virgin Islands, and Puerto Rico. We can accept orders placed with overseas bank credit cards or international billing addresses.

 WILL I BE CHARGED SALES TAX ON MY ORDER?

GetFPV does collect sales tax on orders that are shipped to an address as required by individual state sales tax nexus laws in the following states:

If you are placing an order on behalf of a tax-exempt organization, please email or fax your proof of tax-exempt status to [email protected].

 WHEN WILL MY CREDIT CARD BE CHARGED FOR AN ORDER?

Your credit card will be charged immediately after you placed an online order in most cases. 

 WHAT IS YOUR PRICING POLICY?

GetFPV offers a wide variety of products at fair, competitive prices every day. Product pricing can vary from day to day depending on current promotions and discounts.  

In the event of a pricing or product description error, GetFPV reserves the right to correct errors, inaccuracies and to change or update information at any time without notification. GetFPV effective dates for sales and offers are based on Eastern Time only. Prices and availability are subject to change without notice. If you have saved an item in your shopping cart, please be aware item pricing and availability may have changed since adding to the shopping cart.

GetFPV is now offering Price Match Guarantee.

DOES GetFPV HAVE A CATALOG?

GetFPV does not produce a catalog. We do have sales published on social media and emails. As our sales usually run for a short time period, we do not mail our fliers. Register your email address with us so that you receive current sale information. Click here to register. Or join our Facebook Group here.

 WHERE CAN I CONNECT WITH GetFPV?

Connect with us for exclusive offers and the latest updates on the latest FPV and drone Life.

 GetFPV.COM SITE REQUIREMENTS

GetFPV strives to create a friendly & helpful online experience. The website is best viewed by the following browsers via desktop or tablet:

  • Mozilla Firefox
  • Chrome
  • Safari

GetFPV.com does utilize Javascript & requires Cookies to be enabled to complete a transaction. For more information on how to manage your cookies click here.

 WHERE CAN I FIND MORE INFORMATION ON GetFPV?

To learn more about GetFPV in the drone community click here.

To view our privacy policy click here

To learn about joining our team click here

 WHAT ARE THE BENEFITS OF REGISTERING FOR A GetFPV SHOPPER ACCOUNT?

GetFPV.com Shopper Account benefits include:

  • Express checkout
  • View order history
  • Create and save wish lists
  • Tack current orders
  • Save an address book

Click here to get started.

 WHAT IF I RECEIVED DAMAGED OR DEFECTIVE ITEMS?

If you receive a damaged or defective item, contact a Customer Care Associate through our, email [email protected] or call 941-444-0021. Please be sure to have your order number, item info, and tracking number from your original confirmation e-mail. Please know in some cases we may ask for pictures of the damage to for our quality control purposes.

If you do not contact Customer Service, you are responsible for all return shipping charges.

Coverage Transparency:

Click here to learn more.

 ATTENTION CALIFORNIA RESIDENTS:

Prop 65 Warning: All products may not meet California Proposition 65 requirements. GetFPV products meet all applicable federal safety and warning requirements as enforced by the United States Federal Government. For more information about Prop 65 please visit www.oehha.ca.gov/prop65/getNSRLs.html.

 COPYRIGHT & TRADEMARK NOTICE

GetFPV.com and the web pages accessed thereby are owned by GetFPV LLC. and/or its third-party licensors. All trademarks and service marks appearing in these web pages, as well as all other proprietary materials depicted herein (the text, images, photographs, graphics, user interface, and other content), are protected from reproduction, imitation, dilution or confusing or misleading use under national and international copyright and trademark laws, as applicable. Except where expressly stated otherwise, you are not permitted to copy reproduce, modify, distribute, display, transmit, adapt or change in any way any aspect of these web pages for any other purpose whatsoever without the prior written permission of GetFPV and/or its third-party licensors. © 


GetFPV, LLC and/or its third-party licensors. All rights reserved.